A **Contract Manager** is a persona identified within the [[Common Service Data Model|Common Service Data Model]] (CSDM), a reference architecture developed by [[ServiceNow|ServiceNow]] that provides prescriptive guidance on service-related definitions and data modeling within the ServiceNow AI Platform. The Contract Manager operates within the [[Foundation (CSDM domain)|Foundation domain]], responsible for managing [[Contract (CSDM)|Contracts]] that represent binding agreements between parties, including service contracts that support [[Service level agreement|SLA]] and Vendor Management. The Contract Manager oversees contract life cycle activities following the [[Document Life Cycle Process (CSDM)|Document Life Cycle Process (CSDM)]], which includes Ideation (Draft, Under Evaluation), Operational (In Use, Published, Renewal in Process, Renewed, Pending Retirement), and End of Life (Expired, Retired) stages. Responsibilities include managing contract details such as start and end dates, terms and conditions, documents, renewal information, and financial terms. Contract Managers work with [[Contract Model (CSDM)|Contract Models]] to categorize contract types and may coordinate with [[Customer Service Management (ServiceNow)|Customer Service Management (ServiceNow)]] for service contracts. When services are provided by vendors, Contract Managers ensure contracts are properly configured to enable measurement against contractual service level agreements across the [[CSDM Service Life Cycle|CSDM Service Life Cycle]].