**Event Management** is a capability within the [[ServiceNow]] platform that monitors [[IT infrastructure|IT infrastructure]] and [[Service (computing)|services]] in real time, correlating incoming alerts from disparate monitoring tools into actionable [[Incident management (ITSM)|incidents]] and [[Change management (ITSM)|change]] workflows. It functions as a centralized [[Event processing|event processing]] layer that ingests alerts from third-party monitoring systems, applies [[Correlation (computer science)|correlation]] and filtering rules to reduce noise, and surfaces meaningful operational signals to [[IT operations|IT operations]] teams. Event Management is part of ServiceNow's broader [[IT Operations Management|IT Operations Management]] (ITOM) product suite, alongside [[Discovery (computing)|Discovery]] and [[Service mapping|Service Mapping]]. The core function of Event Management is the transformation of raw monitoring data into structured, prioritized alerts that can trigger automated responses or human intervention. Incoming events are parsed, deduplicated, and evaluated against configurable correlation rules that group related alerts into a single [[Alert (computing)|alert]] record, reducing the volume of noise generated by monitoring tools during large-scale incidents. These correlated alerts can be automatically promoted to [[Incident management (ITSM)|incidents]] in the [[IT service management|IT service management]] (ITSM) layer, assigned to the appropriate [[Assignment group|assignment groups]], and linked to affected [[Configuration item|configuration items]] (CIs) in the [[Configuration management database|configuration management database]] (CMDB). Integration with the CMDB and [[Service mapping|service maps]] allows Event Management to provide topological context, identifying how a failing infrastructure component impacts dependent [[Business service|business services]]. Event Management connects with a wide range of third-party monitoring tools through pre-built connectors and a generic [[REST|REST]]-based event ingestion [[Application programming interface|API]], supporting platforms such as [[Nagios]], [[SolarWinds]], [[Dynatrace]], [[Splunk]], and [[Amazon CloudWatch|AWS CloudWatch]], among others. In environments where [[Artificial intelligence for IT operations|AIOps]] capabilities are enabled, Event Management integrates with ServiceNow's [[Predictive Intelligence|Predictive Intelligence]] engine to apply [[Machine learning|machine learning]] models for alert grouping and anomaly detection. The capability supports organizations pursuing [[Proactive monitoring|proactive]] and [[Automated remediation|automated remediation]] strategies, enabling [[Runbook automation|runbook automation]] workflows that can resolve known event patterns without human intervention.