**Knowledge Management** is a capability within the [[Foundation (CSDM domain)|Foundation domain]] of the [[Common Service Data Model|Common Service Data Model]] (CSDM), a reference architecture developed by [[ServiceNow|ServiceNow]] that provides prescriptive guidance on service-related definitions and data modeling within the ServiceNow AI Platform. Knowledge Management enables the sharing of information through knowledge bases that contain articles providing users with information such as self-help, troubleshooting, and task resolution. Knowledge articles are recorded in the kb_knowledge table and serve as critical reference data across the ServiceNow AI Platform. Knowledge bases can be associated with [[Business Service (CSDM)|Business Services]], [[Business Service Offering (CSDM)|Business Service Offerings]], [[Technology Management Service (CSDM)|Technology Management Services]], and [[Technology Management Service Offering (CSDM)|Technology Management Service Offerings]] to provide contextual help and support documentation for service consumers. In CSDM 5, Knowledge Management takes on expanded importance as [[Artificial intelligence|AI]] agents use knowledge articles to learn and provide intelligent responses, supporting the ServiceNow AI Platform's generative AI capabilities. This integration enables organizations to leverage their existing knowledge content to enhance AI-driven service delivery and support across the [[CSDM Service Life Cycle|CSDM Service Life Cycle]].