**Service Mapping Fundamentals** is an on-demand training course offered through [[ServiceNow]] Learning that introduces the core concepts, architecture, and administration of [[Service Mapping]] on the [[ServiceNow Zurich release|Zurich]] release of the [[Now Platform]]. The course is designed for [[System administrator|system administrators]] and [[IT operations management|IT operations management]] practitioners responsible for configuring and maintaining service maps within a ServiceNow instance. The curriculum covers the top-down discovery approach used by Service Mapping, including how [[Pattern (Service Mapping)|discovery patterns]] trace [[Dependency (computing)|dependencies]] from [[Service access point|service access points]] to underlying [[Configuration item|configuration items]] in the [[Configuration management database|CMDB]]. Topics include pattern design and customization, [[Credential|credential]] management, mapping of [[Cloud computing|cloud]]-hosted and [[On-premises software|on-premises]] infrastructure, troubleshooting failed discoveries, and interpreting the resulting [[Service map|service maps]]. The course is part of ServiceNow's broader [[IT Operations Management|ITOM]] learning path and serves as foundational preparation for the [[ServiceNow Certified Implementation Specialist|Certified Implementation Specialist]] in ITOM certification. # Notes and highlights ## Service Mapping Overview ### Service Mapping Introduction ### Service Mapping Solution ### Lab: Navigate Service Mapping ### Discovery vs. Service Mapping ### Architecture ### Service Mapping Overview: Knowledge Check ## Horizontal Discovery and MID Server Review ### MID Servers ### Lab: MID Server Validation - [[MID server|MID server]] private IP `10.255.129.141` - [[MID server dashboard|MID server dashboard]] - [[Automated Test Framework (ATF)|Automated Test Framework (ATF)]] ### Horizontal Discovery Process Flow ### Lab: Run Horizontal Discovery ### Application Dependency Mapping ### Horizontal Discovery and MID Server Review: Knowledge Check ## Service Mapping Methods ### Service Context Awareness ### Guidance on Service Mapping Methods ### Dynamic CI Groups ### Lab: Dynamic CI Groups ### Service Mapping Methods: Knowledge Check ## Machine Learning (ML) Powered Mapping ### Service Mapping Workspace ### Demonstration: Service Mapping Workspace ### Configuration: Prerequisites ### Demonstration: ML Powered Mapping - Initial Setup ### Configuration: Understanding the Data ### Demonstration: Discover Required Information for Training the ML Data ### Mapping Service Candidates ### Demonstration: Map a ML Powered Candidate ### Machine Learning (ML) Powered Mapping: Knowledge Check ## Tag-based Mapping ### Tag-based Mapping ### Lab: Tag-based Mapping ### Tag-based Mapping: Knowledge Check ## Top-down Mapping (TDM) ### TDM: Extending Patterns #### Pattern Structure #### Parsing Strategies #### Gathering Data #### Lab: Delimited Text Parsing Strategy #### Lab: Regular Expression Parsing Strategy #### Extending Patterns: Knowledge Check ### TDM: Identification Sections #### Discovery Pattern Execution #### Demo: Pattern Execution Filtering #### Building Identification Sections #### Generic Applications and Identification Process #### Demo: Create a Pattern from a Generic Application #### Identification Sections: Knowledge Check ### TDM: Connection Sections #### Connection Section Overview #### Connection Parameters and Operation #### Service Mapping Process Flow #### Demo: Connection Sections #### Lab: Build Connection Section #### Connection Sections: Knowledge Check ### Top-down Mapping: Knowledge Check ## Service Lifecycle ### Service Mapping Lifecycle Flow and Readiness ### Map Service ### Mapping Results ### Lab: Map an Individual Service ### Data Structure and Mapping Process Flow ### Fix Service and Error Handling ### Service Mapping Lifecycle Flow ### Fix Stage Review ### Review and Approve Stage ### Service Lifecycle: Knowledge Check ## Service Mapping and the CMDB ### Overview ### Identification Rules ### Demo: Identification Rules ### Reconciliation Rules ### Demo: Reconciliation Rules ### De-duplication Tasks and Reclassification ### Service Mapping and the CMDB: Knowledge Check ## Next Steps ### Next Steps