**ServiceNow, Inc.** is an [[United States|American]] [[Cloud computing|cloud computing]] company headquartered in [[Santa Clara, California]], that develops a [[Platform as a service|platform-as-a-service]] (PaaS) product known as the [[Now Platform]]. The platform provides [[Workflow automation|workflow automation]] and [[IT service management|IT service management]] (ITSM) solutions for [[Enterprise software|enterprise]] organizations, enabling them to manage digital workflows across [[Information technology|IT]], [[Human resources|human resources]], [[Customer service|customer service]], [[Security operations|security operations]], and other business functions. ServiceNow was founded in 2004 by [[Fred Luddy]] in [[San Diego, California]], originally under the name Glidesoft. The company's initial focus was on [[IT service management|ITSM]], offering a cloud-based alternative to legacy tools such as [[BMC Remedy Action Request System|BMC Remedy]] and [[Hewlett Packard Enterprise|HP]] [[OpenView|Service Manager]]. It has since expanded well beyond ITSM into areas including [[IT operations management|IT operations management]] (ITOM), [[IT asset management|IT asset management]] (ITAM), [[Governance, risk management, and compliance|governance, risk, and compliance]] (GRC), and [[Low-code development platform|low-code]] [[Application development|application development]]. The company went public in 2012 on the [[New York Stock Exchange]] and has grown into one of the largest [[Software as a service|SaaS]] companies globally by [[Revenue|revenue]]. Its leadership has included CEOs [[Frank Slootman]], [[John Donahoe]], and [[Bill McDermott]], who took the role in 2019.