A **Technology Management Service Offering** is an entity within the [[Service Delivery (CSDM domain)|Service Delivery domain]] of the [[Common Service Data Model|Common Service Data Model]] (CSDM), a reference architecture developed by [[ServiceNow|ServiceNow]] that provides prescriptive guidance on service-related definitions and data modeling within the ServiceNow AI Platform. Previously labeled Technical Service Offering prior to CSDM 5 and the Yokohama release, a Technology Management Service Offering represents a stratification of a [[Technology Management Service (CSDM)|Technology Management Service]] into options including localization/geography, environment (production/non-production), pricing, availability, capability, support group for incidents, technical approval group for changes, and packaging options through service commitments. Technology Management Service Offerings are recorded in the service_offering table with a Service Classification of "Technical Service" and consist of one or more service commitments that uniquely define the level of service. For example, an organization may offer a "Prod" offering with high availability, 24/7 support, and 5-minute response guarantees, alongside a "NonProd" offering with limited availability and 60-minute response guarantees during business hours. ServiceNow recommends that every operational [[Technology Management Service (CSDM)|Technology Management Service]] have at least one offering. Offerings can be related to [[Configuration item|CIs]] through [[Dynamic CI Group (CSDM)|Dynamic CI Groups]], enabling synchronization of Managed By, Support Group, and Change Group data onto related CIs. Beginning with the New York release, Technology Management Service Offerings may be requested through the Request Catalog. Not all offerings require relationships to infrastructure—some may be provided by Managed Service Providers.