**Technology Workflows** is a [[ServiceNow|ServiceNow]] product suite that provides capabilities for managing IT operations, service delivery, and infrastructure within the ServiceNow AI Platform. Technology Workflows leverages the [[Service Delivery (CSDM domain)|Service Delivery domain]] of the [[Common Service Data Model|Common Service Data Model]] (CSDM) to enable organizations to discover, map, monitor, and manage the technology components that deliver services to the business. Within the context of CSDM, Technology Workflows identifies the [[Service Delivery Network|Service Delivery Network]] elements that make up an [[Application Service (CSDM)|Application Service]], including [[API (CSDM)|APIs]], [[Application (CSDM)|Applications]], [[AI Function (CSDM)|AI Functions]], [[AI Application (CSDM)|AI Applications]], hosts, networking equipment, and other infrastructure [[Configuration item|configuration items]]. Products within Technology Workflows include [[ServiceNow Discovery|ServiceNow Discovery]] for automated population of the [[Configuration management database|CMDB]], [[Service Mapping (ServiceNow)|Service Mapping]] for creating [[Application Service (CSDM)|Application Services]] through top-down discovery, [[Event Management (ServiceNow)|Event Management]] for monitoring service performance and identifying health issues, and IT Operations Management (ITOM) capabilities for visibility and impact analysis. These products populate and consume data across CSDM domains, connecting the [[Design & Planning (CSDM domain)|Design & Planning]] view of [[Business Application (CSDM)|Business Applications]] through to operational [[Service Instance (CSDM)|Service Instances]] and their underlying infrastructure dependencies. # External links - https://www.servicenow.com/workflows/it-workflows.html